Privacy Policy
Effective Date: March 2026
Last Updated: March 2026
Emuva Metering Solutions (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”). This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website and services.
1. Introduction
We respect your privacy and are committed to processing your personal information lawfully and in a reasonable manner that does not infringe your privacy.
2. Information We Collect
We may collect and process the following personal information:
- Full name and surname
- Contact details, including email address and phone number
- Physical address and estate, complex, or property details
- Meter numbers and account-related information
- Payment-related information processed through secure third-party providers
- Information submitted through contact forms, quote requests, support requests, or other enquiries
- Technical information such as IP address, browser type, device information, and website usage data
3. How We Collect Information
We collect personal information through:
- Website contact forms
- Quote requests and service enquiries
- Meter installation, support, and maintenance processes
- Email, phone, and WhatsApp communication
- Cookies and website analytics tools
- Third-party service providers where applicable
4. Purpose of Processing Personal Information
We collect and process your personal information for the following purposes:
- To provide prepaid water and electricity metering services
- To assess, quote, install, manage, and maintain metering systems
- To process payments and facilitate token purchases where applicable
- To provide customer support and technical assistance
- To communicate service updates, notifications, and important operational information
- To improve our website, services, and customer experience
- To comply with legal and regulatory obligations
5. Legal Basis for Processing
We process your personal information in accordance with POPIA on one or more of the following grounds:
- Your consent
- The conclusion or performance of a contract
- Compliance with legal obligations
- Our legitimate business interests
6. Sharing of Personal Information
We may share your personal information with trusted third parties where necessary to provide our services, including:
- Payment gateway providers and financial institutions
- Technical partners, contractors, and metering system providers
- Property managers, body corporates, homeowners’ associations, or estate management where relevant
- Professional advisers and service providers assisting with our operations
- Regulatory or law enforcement authorities where required by law
We do not sell or rent your personal information to third parties.
7. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve functionality, analyse traffic, and enhance your browsing experience. These may include essential cookies, analytics cookies, and performance cookies.
You can control or disable cookies through your browser settings, although doing so may affect certain website functionality.
8. Data Security
We take reasonable and appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
9. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law.
10. Your Rights Under POPIA
Subject to applicable law, you have the right to:
- Request access to the personal information we hold about you
- Request correction, updating, or deletion of your personal information
- Object to the processing of your personal information in certain circumstances
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Regulator
11. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites.
12. Cross-Border Transfers
Where it is necessary for operational or technical reasons, your personal information may be stored or processed in countries outside South Africa. In such cases, we will take reasonable steps to ensure that appropriate safeguards are in place and that your information continues to receive an adequate level of protection.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will become effective once published.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Emuva Metering Solutions
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Physical Address]
15. Information Regulator
If you believe your personal information has been processed unlawfully, you may lodge a complaint with the Information Regulator of South Africa:
The Information Regulator (South Africa)
Website: www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za