Terms & Conditions

Effective Date: March 2026

Last Updated: March 2026

These Terms & Conditions (“Terms”) govern your use of the Emuva Metering Solutions website and services. By accessing or using our website or services, you agree to be bound by these Terms.

1. Introduction

Emuva Metering Solutions (“we”, “us”, “our”) provides prepaid water and electricity metering solutions, including installation, system management, and related services.

These Terms apply to all users of our website and customers making use of our services.

2. Use of Website

By using this website, you agree to:

Use the website only for lawful purposes
Not engage in any activity that may harm, disrupt, or interfere with the website or its functionality
Not attempt to gain unauthorised access to any part of the website or systems

3. Services

We provide prepaid metering solutions, including but not limited to:

Supply and installation of prepaid water and electricity meters
Meter management and system integration
Support and maintenance services
Guidance on purchasing prepaid tokens

All services are subject to availability and may vary depending on the site and project requirements.

4. Quotations and Pricing

All quotations provided are valid for a limited period as specified in the quote
Pricing may vary depending on site conditions, number of meters, and scope of work
Final pricing will be confirmed prior to installation or service commencement

5. Payment Terms

Payment terms will be outlined in the official quotation or agreement
Deposits may be required before work commences
Failure to make payment may result in delays or suspension of services

6. Installation

Installation timelines depend on site size, access, and the number of meters
Access to the property must be provided as agreed
Installations are carried out by qualified technicians
Any delays caused by site conditions, access issues, or third parties may affect timelines

7. Customer Responsibilities

You agree to:

Provide accurate and complete information
Ensure access to the property for installation and maintenance
Use the metering system in accordance with instructions
Maintain internal plumbing and electrical infrastructure beyond the meter

8. Prepaid Meter Usage

Prepaid meters operate on a pay-as-you-go basis
Users must purchase tokens to maintain supply
Supply may be interrupted if credit is depleted
It is the user’s responsibility to ensure sufficient credit is available

9. Support and Maintenance

Support is available via our designated support channels
Faults must be reported with relevant details (meter number, location, contact information)
If a fault is determined not to be related to the meter, a call-out fee may apply
Out-of-warranty repairs or replacements may incur additional costs

10. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for any indirect, incidental, or consequential damages
We are not responsible for losses resulting from interruptions in water or electricity supply
We are not liable for issues arising from municipal supply failures or external infrastructure

11. Warranty

Meter warranties are subject to manufacturer terms and conditions
Warranty does not cover damage caused by misuse, tampering, or external factors
Extended warranties may be available upon request

12. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Emuva Metering Solutions or its licensors and is protected by applicable intellectual property laws.

13. Privacy

Your use of our website and services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect and use your personal information.

14. Third-Party Services

We may rely on third-party providers for payment processing, token generation, or technical services. We are not responsible for the performance or availability of these third-party services.

15. Termination

We reserve the right to suspend or terminate access to our services if these Terms are breached or if required by law.

16. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising will be subject to the jurisdiction of South African courts.

17. Changes to Terms

We may update these Terms from time to time. Updated versions will be published on our website and will take effect upon publication.

18. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Emuva Metering Solutions
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Physical Address]